At Weddingtime, we strive to provide the best matrimonial services to our users. We understand that there may be situations where you may wish to request a refund. This Refund Policy outlines the circumstances under which refunds will be considered, and the procedures for requesting a refund.

1. Refund Eligibility

Our services are primarily offered on a subscription basis, and payments made for subscription plans are non-refundable in most cases. However, we offer refunds under the following specific circumstances:

• Duplicate Payments: If you are charged more than once for the same subscription period, you are eligible for a refund of the additional payment.
• Technical Issues: If you experience technical issues (such as account access problems) that prevent you from using the core features of the Website for a period longer than [insert period, e.g., 72 hours] after making payment, you may be eligible for a partial refund for that period of downtime.
• Unresolved Service Issues: If there are issues with our service that we are unable to resolve within a reasonable time frame after you have made a formal complaint, you may be eligible for a refund.

2. Non-Refundable Fees

Please note that the following types of payments are non-refundable:

• Subscription fees: Payments for subscription plans (monthly, quarterly, yearly, etc.) are non-refundable, even if you decide to stop using the service before the end of the subscription period.
• Promotions and Discounts: Any discounts or promotional offers availed at the time of subscription are non-refundable.
• Add-Ons and Paid Features: Any additional services, such as profile boosts, featured listings, or premium services, are also non-refundable.

3. Refund Request Procedure

If you believe you are eligible for a refund under the circumstances mentioned above, please follow the procedure outlined below:

1. Contact Customer Support: Reach out to our customer support team at support@weddingtime.co.in or call us at +91 9404625031 to initiate your refund request.
2. Provide Relevant Information: To process your refund request, please provide the following details:
   • Your account information (name, registered email ID)
   • Details of the transaction (payment date, amount, and payment method)
   • A description of the issue you encountered (if applicable)
3. Review of Request: Our customer support team will review your request and respond within [insert timeframe, e.g., 5 business days] with an update on your refund eligibility.
4. Processing of Refund: If your refund request is approved, the refund will be processed within [insert timeframe, e.g., 7-10 business days]. Refunds will be credited back to the original payment method.

4. Partial Refunds

In some cases, where the service has been used for part of the subscription period, we may offer a partial refund based on the amount of service used. This decision is at the sole discretion of Weddingtime.

5. Changes to the Refund Policy

Weddingtime reserves the right to update or modify this Refund Policy at any time. Any changes to this policy will be posted on the Website, and the revised policy will take effect immediately upon posting. You are encouraged to review the Refund Policy periodically to stay informed of any changes.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, or if you would like to request a refund, please contact us at:

• Phone: +91 9404625031
• Email: support@weddingtime.co.in

Thank you for choosing Weddingtime. We value your business and aim to resolve any issues promptly and fairly.

This Refund Policy ensures that your users understand their rights and the process involved in requesting a refund. You might want to have a legal professional review this to ensure full compliance with consumer protection laws.